For veterinarians
A collection of help articles for veterinarians
104 articles
Vetster Standards for Virtual Care Appointments
How does income tax work for Canada?
What is the difference between telehealth, telemedicine, and teletriage?
Is there any conflict of interest with me working at a clinic while also taking appointments on Vetster?
Do I need liability insurance?
Is there support and guidance I can access through Vetster?
Are behavior/training discussions acceptable for RVTs to perform remotely?
How does sales tax work for Canada?
How will I be paid?
If I can't diagnose or prescribe in my state/province, what can I do on Vetster?
How are licenses verified?
What is the Accelerator Appointments program?
How does Vetster work with veterinarians?
What is general advice?
I’m unsure what I'm allowed to do online, can Vetster help me?
How does Vetster ensure only I can apply an electronic signature to documents like prescriptions?
How do income tax and tax forms work for the US?
How does Vetster benefit me as a veterinary professional?
How does Vetster facilitate after-hours coverage and “reasonably prompt services” requirements?
I am licensed in several states/provinces, does this affect how I practice on Vetster?
What type of support does Vetster offer me?
Does Vetster offer a white-label product?
Do I have to be licensed/practicing in the US or Canada?
Can I take appointments that are outside of the state/province I am licensed in?
How does Vetster provide for continuity and visibility in patient medical records?
Will I receive any training before I start on Vetster?
How can clients find me on Vetster?
Is Vetster strictly dogs & cats focused?
Does Vetster dictate the advice I can give?
Is there a minimum number of hours I need to be available on Vetster?
Vetster for Vets Mobile App
What happens if I decline an appointment?
Client Cancelations and No-Shows
Why was my appointment transferred?
Noise Cancelation & Virtual Backgrounds
Where can I view my appointments?
Will the medical record be shared with my client’s home veterinary clinic?
Can I refer the client/patient to a clinic or is this considered "steering"?
Can I make changes to a direct message to a client after it’s been sent?
How does Vetster store medical records?
How do I complete the medical record for an appointment?
How do I add an appointment to my personal calendar?
What is Request to Book and how does it work?
What happens if I don't confirm an appointment?
How can I obtain past medical records before an appointment?
Are invoices and payments automatically generated and sent out after each appointment?
What happens if I get booked for an appointment that I can no longer accommodate?
How do I make a change in the medical record for an appointment that’s been finalized?
Where do I input my clinic information?
Writing an "About me"
How can I import an external calendar?
How do I add or remove a license?
How can I add or update my payout method?
How do I add my signature?
Does Vetster have specific profile photo requirements?
How do I share my Vetster profile?
How can I update which species I treat?
How do I set/update my availability?
How do I edit my "About me" section?
How do I update my languages spoken?
How do I manage my pet's profile?
How do I export my Vetster iCalendar?
Where do I see my transaction history and payouts?
How does Vetster benefit me as a veterinary professional? (UK)
What happens if I get booked for an appointment that I can no longer accommodate? (UK)
Will I receive any training before I start on Vetster? (UK)
Are invoices and payments automatically generated and sent out after each appointment? (UK)
How can I obtain past medical records before an appointment? (UK)
Is there support and guidance I can access through Vetster? (UK)
Does Vetster dictate the advice I can give? (UK)
Is there a minimum number of hours I need to be available on Vetster? (UK)
How can clients find me on Vetster? (UK)
How do I fulfill a prescription on Vetster? (UK)
Is Vetster strictly dogs & cats focused? (UK)
Do I need liability insurance? (UK)
How will I be paid? (UK)
How are licenses verified? (UK)
Can I refer the client/patient to a clinic or is this considered "steering"? (UK)
Will the medical record be shared with my client’s home veterinary clinic? (UK)
Can I prescribe on Vetster? (UK)
How are medical records stored on Vetster? (UK)
How does Vetster work with veterinarians? (UK)
How does income tax work for the UK?
What is an SQP? (UK)
Client Cancellations and No-Shows (UK)
Vetster for Vets Mobile App (UK)
What advice can be provided during a telehealth consultation to a pet owner in another country from where I practice?
What does it mean to take an international telehealth consultation on Vetster?
How will I know that the pet owner is located in a country outside my region?
What does it mean to provide information in the form of General Advice?
I am a licensed veterinarian outside of Canada, the UK and the US. Can I sign up with Vetster?
Who can provide international telehealth consultations on Vetster?
How will income tax work for international telehealth consultations?
Can I opt out of providing telehealth appointments to clients outside my country of practice?
Does Vetster provide liability insurance?
In which currency will I be paid?
Will international clients be made aware that prescriptions and diagnoses will not be available to them?
What languages are supported?
Do you provide legal advice to determine if prescribing across state lines is permitted?
How do I write a prescription on Vetster? (US)
How do I make a change to a prescription?
How do I write a prescription on Vetster? (Canada)
Are there any restrictions on prescriptions I can write?
What is Autoship? (US)