For pet parents
A collection of help articles for pet parents
51 articles
- Why should I book my pet a check-up?
- What is the difference between a veterinarian (DVM) and a veterinary technician (RVT)?
- How am I matched with a veterinarian?
- What is telemedicine?
- The Veterinarian-Client-Patient Relationship (VCPR)
- Will my home veterinarian stop seeing me if I use Vetster?
- Are veterinary professionals on Vetster licensed?
- What is Vetster?
- Is Vetster covered by my pet insurance?
- Why should I use Vetster?
- Do I have to tell my home veterinary clinic about any online appointments?
- Should I book an appointment with a veterinarian?
- Do I need to download any software or other programs to use Vetster?
- Refer a Friend Program
- How much does it cost to use Vetster?
- How does Vetster work?
- Vetster for Pet Parents Mobile App
- What symptoms can veterinarians on Vetster treat?
- How do I redeem my promo code?
- How do I update my payment method?
- Register your profile with a promo code
- How can I view my payment history and access my receipts?
- How do I save a promo code?
- How do I make a payment?
- What is medical record sharing?
- What is a home clinic?
- What is the Pet Care Score?
- Is the Pet Care Score a medical recommendation?
- How is the Pet Care Score calculated?
- My veterinarian/technician is late, what should I do?
- What happens if I don’t show up to my appointment?
- How do I get in touch with my vet after an appointment?
- Am I able to re-book with the same Vet or Technician for future appointments?
- How do I view my previous appointments?
- How can I share completed medical records with my home veterinary clinic?
- Should I book with a veterinarian or a technician?
- How can I get my prescription filled? (US)
- What happens if I have technical issues during my appointment?
- How can I get my prescription filled? (Canada)
- How can I request an appointment with a vet outside of their available hours?
- How can I prepare for my appointment?
- How can I download a medical record?
- How do I book an appointment?
- What if I am unhappy with my appointment?
- Can the veterinarian prescribe medication for my pet?
- How do I cancel my appointment?
- Can a prescription be filled at a local pharmacy?
- What is Vetster's appointment cancelation policy?
- How long are appointments?
- Can I get flea and tick protection during my Vetster appointment?