For pet parents
A collection of help articles for pet parents
51 articles
What should I do in an emergency?
Why should I book my pet a check-up?
What is the difference between a veterinarian (DVM) and a veterinary technician (RVT)?
How am I matched with a veterinarian?
What is telemedicine?
The Veterinarian-Client-Patient Relationship (VCPR)
Will my home veterinarian stop seeing me if I use Vetster?
Are veterinary professionals on Vetster licensed?
What is Vetster?
Is Vetster covered by my pet insurance?
Why should I use Vetster?
Do I have to tell my home veterinary clinic about any online appointments?
Should I book an appointment with a veterinarian?
Do I need to download any software or other programs to use Vetster?
Refer a Friend Program
Does it cost money to sign up as a pet parent?
How does Vetster work?
Vetster for Pet Parents Mobile App
What symptoms can veterinarians on Vetster treat?
How do I redeem my promo code?
How do I update my payment method?
Register your profile with a promo code
How can I view my payment history and access my receipts?
How do I save a promo code?
How do I make a payment?
What is medical record sharing?
What is a home clinic?
What is the Pet Care Score?
Is the Pet Care Score a medical recommendation?
How is the Pet Care Score calculated?
My veterinarian/technician is late, what should I do?
What happens if I don’t show up to my appointment?
How do I get in touch with my vet after an appointment?
Am I able to re-book with the same Vet or Technician for future appointments?
How do I view my previous appointments?
How can I share completed medical records with my home veterinary clinic?
Should I book with a veterinarian or a technician?
How can I get my prescription filled? (US)
What happens if I have technical issues during my appointment?
How can I get my prescription filled? (Canada)
How can I request an appointment with a vet outside of their available hours?
How can I prepare for my appointment?
How can I download a medical record?
How do I book an appointment?
What if I am unhappy with my appointment?
Can the veterinarian prescribe medication for my pet?
How do I cancel my appointment?
Can a prescription be filled at a local pharmacy?
What is Vetster's cancelation policy?
Is my appointment recorded?
How long are appointments?