Many prescriptions can be filled right within the Vetster app through our integrated VetsterRx pharmacy. If your veterinarian has added a prescription to your appointment and you wish to have it filled at a local or outside pharmacy, you can start a prescription send request directly from the Vetster mobile app. Read below for step-by-step instructions!
Pet prescriptions cannot be sent directly to pet owners due to privacy regulations and the inclusion of confidential information, such as the prescribing veterinarian’s details. Instead, prescriptions must be sent directly from the veterinarian or clinic to the pharmacy of your choice. This ensures compliance with privacy laws and maintains the integrity of the prescription process.
Log in to the Vetster mobile app and select the Pharmacy tab at the bottom of the screen. Then select the prescription(s) you’d like to fill and tap Continue.
Select whether you’d like to pick up at a local pharmacy, order from an online pharmacy, or need help finding a pharmacy.
Next, enter your pharmacy’s name, address, and fax number, and confirm your request.
Our support team will process your request and contact you should we need to discuss any details. You’ll receive a notification once your request has been completed!
After the prescription has been faxed to the pharmacy, allow 20–30 minutes for the pharmacy to process it. If you do not hear back within this time, consider giving the pharmacy a call to confirm receipt and status of the prescription.
When you order a new prescription VetsterRx, a pharmacy fee applies. This fee covers the work our care team does to review your order, coordinate with your pharmacy, and follow up on anything that needs to be resolved.
Vetster Plus members: $7 per new order
Non-members: $14 per new order
For compound medications, a compounding fee applies per item.
Vetster Plus members: $10 per compound medication
Non-members: $20 per compound medication
You'll see these fees as clearly labeled line items in your order summary before you check out.