Reasons for Missed Appointments
While missed appointments are uncommon on Vetster, they can occur due to:
Unforeseen Circumstances: Veterinarians may face emergencies, such as urgent surgeries or other critical responsibilities at their physical clinics.
Technical Issues: Occasionally, delays or missed connections may result from technical difficulties.
Scheduling Conflicts: Providers are expected to keep their availability updated, but lapses in doing so can lead to missed appointments.
Preventive Measures
Vetster encourages veterinarians to keep their availability up to date to minimize scheduling conflicts. However, emergencies and technical issues can still arise. If you experience any issues, Vetster’s support team is available to assist you promptly.
Vetster strives to provide reliable and timely access to veterinary care. However, there may be rare occasions when a veterinarian is unable to attend a scheduled appointment. If your veterinarian does not join your scheduled appointment, follow these steps:
Join the Call and Wait: Log in at the scheduled time and wait a few minutes for the veterinarian to connect.
Report the Issue: If the veterinarian hasn’t joined after a few minutes, use the in-app chat or support feature to report the issue. Vetster’s support team will check in with the veterinarian and help resolve any potential technical delays.
Request a Refund or Reschedule: If the appointment cannot proceed, you are eligible for a refund or can reschedule the visit at no additional cost. Missed appointments are rare, but they can occur due to unforeseen circumstances, technical issues, or scheduling conflicts. Vetster is committed to resolving such issues promptly and ensuring a seamless experience for pet owners.