The veterinarian-client-patient relationship (VCPR) is a professional standard in the veterinary services industry. It is a relationship that is established mutually when a veterinarian and client decide that a pet will be treated. This includes the veterinarian taking responsibility for providing your pet medical with care; taking/keeping medical records, giving appropriate advice/treatment options, and diagnosing and prescribing medication.
Key Considerations for Telehealth Prescriptions
Veterinary-Client-Patient Relationship (VCPR):
A VCPR is a legal requirement for veterinarians to diagnose and prescribe medication. The rules for establishing a VCPR vary by region.
In some areas, a VCPR can be established via telemedicine, while in others, it may require an in-person visit.
If a VCPR was previously established in person, it can often be maintained through virtual consultations.
Appointment Guidance
Before Your Appointment:
Check your region’s telehealth regulations to understand what services are available.
Gather your pet’s medical history and any relevant documents to share with the veterinarian.
During the Appointment:
Be prepared to discuss your pet’s symptoms, behavior, and medical history in detail.
Follow the veterinarian’s guidance on next steps, which may include in-person care, over-the-counter solutions, or a prescription.
After the Appointment:
If a prescription is issued, follow the veterinarian’s instructions for filling it at a local or online pharmacy.
Monitor your pet’s condition and schedule follow-up consultations as needed.
Veterinary medicine is regulated both nationally and by state/province. Typically, a veterinarian is licensed to practice in one state/province, although some may be licensed in more than one. Depending on where the veterinarian is licensed, the VCPR may or may not be permitted to be established remotely. If the VCPR can be established remotely, the veterinarian is able to practice telemedicine, which includes diagnosing and prescribing medication to your pet.
If the VCPR is not able to be established remotely, the veterinarian is able to practice telehealth which includes providing general pet health/wellness advice and care. The vet will meet with you to evaluate your pet and answer your questions. They are a valuable source of reliable information and can give you a better sense of what to expect and what your next steps should be. They'll also be able to explain if a prescription is actually the best idea, or if something else is needed, like over-the-counter options for home care or diagnostic testing.
Veterinarian Discretion and Alternatives
Even with a valid VCPR, veterinarians have the discretion to decide whether a prescription is appropriate based on your pet’s medical history and needs.
Alternatives such as over-the-counter care or further diagnostics may be recommended if a prescription is not deemed necessary.
If you have any questions about your state or province's VCPR law, please reach out to our Customer Experience team. We’d be happy to help you find the right professional for your location.
For more detailed information about your region’s telehealth regulations, consult local guidelines or reach out to your provincial or state veterinary board.