When managing your pet’s prescriptions through Vetster, it’s important to understand the processes for updating shipping addresses, switching between shipping and local pharmacy pickup, and verifying order details. This guide provides clear steps and considerations for each scenario.
Address Changes
Before Shipping If your pet’s prescription has not yet shipped, you can update the shipping address by contacting Vetster support. Provide the new address promptly so the pharmacy can update the shipment details. Please note that a prescription cannot be shipped out of the country, including to international military bases.
After Shipping Once a prescription has been handed off to the carrier, the shipping address cannot be changed through Vetster.
Contacting Carriers and Support
For any issues related to shipping address changes after the prescription has shipped, contact the carrier directly using the tracking number provided. For other order management concerns, reach out to Vetster support for assistance.
By following these guidelines, you can effectively manage your pet’s prescription orders and address any issues related to shipping or order fulfillment.