General Shipping Information
Shipping updates depend on the carrier's scan. Once the carrier (e.g., USPS) scans the package at a regional facility, tracking information will update accordingly.
Pharmacies do not ship medications on weekends. For standard shipping, expect 2–3 business days of transit time once the order ships.
Order Processing Details
Orders placed on weekends are not processed until the next business day because the pharmacy is closed on weekends.
Delivery windows are provided in your order details. Check your account for expected delivery dates and tracking numbers once available.
Prescription Availability and Requirements
Prescriptions cannot be processed without a designated pharmacy. Ensure you provide pharmacy details to proceed.
Certain medications may require compounding, which can be handled by partner pet pharmacies. These pharmacies can prepare the medication and ship it directly to your location.
Understanding the shipping process for your pet’s prescription is essential to ensure timely delivery. Below, we provide detailed information on shipping timelines, order processing, prescription availability, and tracking updates. To track your pet’s prescription and view delivery details:
Log in to your Vetster Profile.
Navigate to the Prescriptions section.
Open Past Orders and select the specific order.
On the invoice page, you’ll find the delivery method, estimated delivery date (ETA), and tracking information once a shipping label is created. By following these steps and understanding the outlined processes, you can stay informed about your pet’s prescription order and ensure a smooth delivery experience.