Please refer to the table below for shipping times and costs. These fees are noted on your receipt as well as the medication cost. Please note that shipped medications are not eligible for returns or refunds.
Vetster offers multiple shipping options for pet medication orders, including expedited and express shipping. Expedited and express shipping options are available at checkout for customers who need faster delivery. Standard shipping typically takes 3–5 business days once the courier picks up the package, while express shipping delivers packages overnight after the courier has possession of the package.
Shipping method and time
|
Shipping cost
|
Standard
(2-4 business days)
|
$6.50
|
Express
(1-2 business days)
|
$23.99
|
Nutrition Products
(3-5 business days)
|
$6.50
|
Please note that the order cut-off time is 3:00 pm EST for Standard shipping and 12:00 pm EST for Express shipping.
Several factors can influence the delivery timeframe, even when expedited or express shipping is selected:
Order Processing Times
Orders placed outside of business hours or late at night are processed on the next business day. This can shift the delivery window.
Compounded Medications
If your prescription includes compounded medications, additional preparation time is required before shipping. This can extend the overall timeline.
General Processing Requirements
All Vetster pharmacy orders, including those with expedited shipping, require processing time before they are shipped. Once processed, tracking details will be provided, and the order will ship on the selected expedited service.
Product Restrictions
Certain products, such as those subject to safety regulations, cannot be shipped via air or express services. These items are shipped separately using alternative methods.
To ensure you receive your pet medications as quickly as possible:
Choose Expedited or Express Shipping
For time-sensitive prescriptions, select an expedited or express shipping option at checkout. Standard shipping has a longer delivery window.
Place Orders During Business Hours
Submitting your order during business hours can help minimize processing delays.
Plan Ahead for Compounded Medications
If your prescription includes compounded medications, account for the additional preparation time when placing your order.