To ensure your pet’s prescription is shipped and track its status effectively, follow these steps:
Log in to your Vetster account.
Navigate to VetsterRx → Prescriptions → Past Orders.
On the order’s invoice page, you can view the delivery method, estimated delivery date, and tracking information once a shipping label is created.
If no order appears under Past Orders, the prescription has not been ordered or shipped yet.
How to Request a Prescription from Your Veterinarian
If a prescription hasn’t been uploaded, you can send a direct message to your veterinarian up to 48 hours after your appointment is completed to request it:
In the Vetster app: Go to Health → Visits → Select the appointment → Send a Follow-up Message → Type and send your message.
On the Vetster website: Log in to your account → Navigate to Dashboard → Appointments → Past Appointments → Appointment Notes → Add Entry → Direct Message → Write and send your message.
Need Help?
If you encounter issues or need further assistance, contact Vetster support for help.