What happens to my account and access to services after I cancel my subscription?
When you cancel your subscription, it’s important to understand how this affects your access to services and your account. Below, we provide a detailed explanation of what happens after cancellation.
Overview of Subscription Cancellation Policies
Canceling your subscription does not revoke your access to services. Instead, you retain full access to your account and any associated benefits until the end of your current paid term or renewal date. This policy ensures that you can continue to use the services you’ve already paid for without interruption.
Access to Services Post-Cancellation
After canceling your subscription:
You will continue to have access to all services and benefits until the end of your current paid term. This includes any features or perks associated with your subscription.
If you cancel auto-renewal, your current plan remains active and usable through the end of the already-paid term. However, it will not auto-renew after the term ends.
Account Management After Cancellation
Canceling your subscription does not delete your account. You will still be able to:
Log in to your account.
Manage your payment methods, such as removing or updating your card information.
Schedule appointments for your pets on a pay as you go service once your term has ended
This ensures that you retain control over your account and can make any necessary updates even after your subscription has been canceled.
Frequently Asked Questions
Will I lose access to services immediately after canceling my subscription?
No, you will retain access to all services and benefits until the end of your current paid term or renewal date.
Can I still log in to my account after canceling my subscription?
Yes, canceling your subscription does not delete your account. You can log in and manage your payment methods, make other updates as needed and schedule appointments for your pets.
What happens if I cancel auto-renewal?
Canceling auto-renewal stops the next renewal, but your current plan remains active and usable through the end of the already-paid term. After that, it will not auto-renew. By understanding these policies, you can make informed decisions about your subscription and account management.