For Pet Parents | Vetster Help Center

Should I book a Vetster Health appointment?

Vetster Health connects you with licensed veterinary technicians

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Updated over a week ago

How do I redeem my promo code?

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Should I book with Vetster Health or Vetster Medical?

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Should I book a Vetster Medical appointment?

Vetster Medical connects you with licensed Veterinarians

Written by Lauren
Updated over a week ago

How long are appointments?

Written by Lauren
Updated over a week ago

What happens if the video cuts out during our appointment?

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Are the veterinary professionals licensed?

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Why should I book my pet a check-up?

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What is Vetster's cancellation policy?

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What if this is an emergency?

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The veterinarian-client-patient relationship (VCPR)

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Should I select a Veterinarian on Vetster?

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Should I select a Veterinary Technician on Vetster?

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Should I book with a veterinarian or a technician?

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What if I am unhappy with my appointment?

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Can I decide if I want an appointment with a Veterinarian or a Veterinary Technician?

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Am I charged more if my appointment runs long?

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Why should I use Vetster?

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Does it cost money to sign up as a Pet Parent?

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What is the difference between a veterinarian (DVM) and a veterinary technician (VT)?

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How am I matched with a veterinarian?

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Am I able to rebook with the same Vet or Technician on the system for future appointments?

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Will my regular vet stop seeing me if I use Vetster?

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Can the veterinarian prescribe medication for my pet?

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What if my prescription can’t be filled?

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Can a prescription be filled at a local pharmacy?

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How can I prepare for my appointment?

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Do I have to tell my regular vet about any online appointments?

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I have more than one pet that needs care, can they both be seen in one appointment?

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Can I speak to the vet about more than one issue per appointment?

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Can my pet participate in the video call?

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Is this covered by my pet owner’s insurance?

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How do I make a payment?

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What kind of symptoms can the vet treat?

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