Before you begin
You must submit your price match request within 3 hours of placing your order.
Price matching applies to first-time purchases only — it does not apply to refills or autoship orders.
Have the competitor's product page URL ready before you start.
Note that price matching is only available for customers in the US.
Eligibility
Your request qualifies for a price match if all of the following are true:
The product is identical in brand and quantity to what you ordered through VetsterRx.
The lower price is publicly listed on the competitor's website at the time you submit your request.
The price you're matching is the regular advertised price — prices that require a discount code, coupon, or promotion do not qualify.
It's your first time ordering the product through VetsterRx.
All prescription medications, over-the-counter products, and prescription diets are eligible.
A price match cannot be combined with other promotions (for example, a flea and tick discount).
How to request a price match
Place your order through VetsterRx as normal.
Open the VetsterRx Price Match request form within 3 hours of placing your order.
Fill in the following fields:
Your first and last name
Your email address
The prescription name (for example:
Apoquel,Simparica Trio)The advertised price at the retailer
The URL of the competitor's product page showing the lower price
Click Submit.
If you're price matching more than one item, submit a separate form for each product.
What happens next
Your request will be reviewed within 72 hours. If approved, a partial refund will be issued to your original payment method — no action needed on your end.
Vetster reviews all requests and reserves the right to decline price matches at its discretion, including requests from retailers that don't meet our standards.